Video Issues

You need Flash player (version 8.0 or above) installed on your computer to view videos within the ConferenceDigital interface. However, even with Flash installed, you may experience difficulties in viewing and playing video if your computer is inside a corporate firewall or LAN, where access to certain types of internet content may be restricted.

Sample PanelVerify that Flash is working: can you see the 3-panel interface (like the one shown here), with one large panel to the right, the video screen panel in the upper left, and a selection list panel lower left? If so, then Flash is installed and working, and the problem lies with downloading and viewing video itself.

If, once you verify that Flash is installed, you still see no video, and if you are inside a firewall or LAN, you will need to contact your system administrator or IT department for assistance. They may need to open certain 'ports' to allow video content through. This may be somewhere around port:640, but your system administrator will know for certain.

Internet Explorer on Windows

There are a number of issues with viewing Flash video content within the Internet Explorer browser on Windows (no surprise!). Flash may not run correctly on IE for Windows if your browser security settings are set to 'high'. These settings are usually chosen by you or by your system administrator (for those within a network). For single users who do not have an administrator, the Medium / Default Level allows you to view Flash content. For any Custom Level, ensure that both the "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" options are set to "Prompt".

To change your security level:

  1. Open Internet Explorer.
  2. Choose Tools > Internet Options.
  3. Select the Security tab. Choose Internet.
  4. Click Custom Level.
  5. Ensure that the "Download Signed ActiveX controls" option is set to "Prompt".
  6. Ensure that the "Run ActiveX controls and plug-ins" option is set to "Prompt".

If you are having trouble actually installing Flash for IE on Windows, make sure that your Internet Explorer security level is not set to 'high' in the first place, or to a custom level that does not allow viewing of ActiveX controls.

Computer User Permissions

User permissions determine whether or not you are allowed to install ActiveX controls or plug-ins. If you don't have Administrator access to Windows NT, 2000, XP, or Vista you may not be able to install Flash Player successfully. Administrative privileges are required for the Windows system registry and for the C:\WINDOWS\system32\Macromed\Flash folder.

Previous versions of Flash Player should be removed: Remove any previous versions of Flash Player before using the stand-alone installer.

All web browsers must be closed: Quit all running applications, including all Internet Explorer windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger or other messengers. Check the Windows system tray carefully to make sure that no applications that might use Flash Player are still in memory.

Additional Help

Additional information on Flash problems and viewing Flash content can be found on the Adobe Flash help page. In particular, look for I have installed Adobe Flash Player but still don't see any Flash content. What is wrong? towards the bottom of the page.